RENTAL POLICY

COSTUME RENTAL POLICY

TISS OFFERS FOUR RENTAL PERIODS FOR SMALL AND LARGE PRODUCTIONS (WEEKLY 10 DAYS)  (8 WEEKS) (12 WEEKS) & (15 WEEKS) BASED PRICE PLUS 28.5%  PRODUCTION RENTAL RATE. ALL RENTALS MUST BE RETURNED BY THE END OF EACH PERIOD OR WILL BE AUTOMATICALLY CHARGED FOR A SECOND PRODUCTION RENTAL RATE OF (28.5%). ALL PURCHASE ORDER ACCOUNTS MUST HAVE (PO#s). TISS WILL NOT RELEASE ANY ORDERS WITHOUT A PO NUMBER ATTACHED TO ORDERS. INVOICES, THAT ARE DUE ON RECEIPT.

RENTAL EXTENSIONS

ALL RENTAL EXTENSIONS MUST BE REQUESTED IN WRITING VIA EMAIL 24 HOURS BEFORE YOUR ORIGINAL RENTAL RETURN DATE TO tisswardrobesupply@gmail.com. NO RENTALS WILL BE EXTENDED WITHOUT TISS AUTHORIZATION. ALL PRODUCTION COSTUME RENTALS, PAST DUE WILL BE CHARGED AN EXTENSION FEE OF 28.5% PLUS COST OF EACH ITEM COSTUME OR EQUIPMENT.

PAYMENT OPTIONS & TERMS

ALL COSTUMES AND EQUIPMENT RENTED FROM TISS, REQUIRE A VALID CREDIT CARD ON FILE. AND A COMPLETED CREDIT APPLICATION. ACCEPTABLE METHOD OF PAYMENT:  ALL MAJOR CREDIT CARDS, PAYPAL, AND PURCHASE ORDER ACCOUNTS ARE DUE NET 15 DAYS & NET 30 DAYS FROM THE DATE OF INVOICE. ANY PURCHASE ORDER ACCOUNTS PAST DUE MORE THAN 15 OR 30 DAYS WILL BE CHARGED A 9% LATE FEE PER INVOICE. A $40.00 PROCESSING FEE WILL BE CHARGED FOR ALL RETURNED CHECKS. CHECKS ARE MADE OUT TO: THE INDUSTRY SUPPLY STORE. NO COSTUME OR EQUIPMENT RENTAL WILL BE RELEASED UNTIL A PURCHASE ORDER NUMBER IS ASSIGNED TO THE ORDER. TISS REQUIRES’ A CERTIFICATE OF INSURANCE FROM PRODUCTIONS WITHOUT A FINANCIAL GUARANTEE.

COSTUME RENTAL DEPOSITS

A SECURITY  DEPOSIT EQUAL TO 1 1/2 TIMES YOUR RENTAL BASE PRICE WILL BE REQUIRED FOR ALL PRODUCTION RENTALS. DEPOSITS WILL BE PROCESSED AT THE TIME OF RENTAL. ALL DEPOSITS WILL BE RETURNED WITHIN 7 TO 21 BUSINESS DAYS OF RENTAL RETURNS BASED ON DAMAGE OR LOSSES.

(1) DAY COSTUME APPROVAL

 TISS OFFERS A (1) DAY APPROVAL PERIOD  FOR  SHOW, TELL, AND FITTINGS PURPOSES ONLY. ALL WARDROBE RENTALS MUST BE RETURNED IN ORIGINAL CONDITION WITH ALL TAGS ATTACHED. COSTUMES MUST (NOT) BE USED FOR ANY OTHER PURPOSES DURING THE APPROVAL PERIOD OR WILL BE VIEWED AS A 10-DAY WEEKLY RENTAL AND WILL BE CHARGED 28.50% FOR A WEEKLY RENTAL. PLUS BASE PRICE. COSTUMES CAN BE READY FOR PICK UP ON ANY BUSINESS DAY BETWEEN 1 PM & 3 PM—NO APPROVAL FOR ACCESSORIES. DUE TO COVID-19, ANY COSTUME RENTALS, THAT ARE TAKEN OUT ON WARDROBE APPROVAL AND TRIED ON BY CAST OR BACKGROUND IN ANY FITTINGS MUST BE DRY CLEANED WITH DRYING CLEANING TAGS ATTACHED, BEFORE RETURNING TO TISS, ALL ITEMS RETURNED WITHOUT CLEANING TAGS. YOU WILL BE CHARGED A FEE OF $15 FOR EACH UNLEADED COSTUME.

COSTUME CLEANING & FEES

ALL COSTUME RENTALS AND ACCESSORIES RETURNS TO TISS MUST BE PROFESSIONALLY DRY-CLEANED WITH ATTACHED CLEANING TAGS. ANY RENTAL(S) RETURNED UNCLEANED WILL BE CHARGED $15 PER ITEM. AlSO, A CLEANING FEE WILL BE APPLIED FOR UNCLEANED SPECIALTY/COSTUMES ITEMS AND VINTAGE ITEMS 28%. WARDROBES OR COSTUMES THAT, ARE RETURNED DIRTY WILL BE CHARGED A $15 CLEANING FEE FOR EACH ITEM RENTED. WHICH, WILL BE CHARGED TO YOUR FINAL INVOICE.

LOSS AND DAMAGE RENTALS

ANY DAMAGE OR LOSS OF OUR WARDROBE/COSTUME OR EQUIPMENT RENTALS/ITEMS WILL BE CHARGED (7) TIMES THE REPLACEMENT VALUE OF EACH ITEM. TISS REQUIRES A CERTIFICATE OF INSURANCE (“COI”) FROM THE PRODUCTION COMPANY WITH (THE INDUSTRY SUPPLY STORE) NAMED AS ADDITIONAL INSURED LOSS PAYEE FOR All ORDERS OVER $2000 WARDROBE RENTALS LOCAL AND SHIPPED VIA (UPS, FEDX, OR USPS) MUST BE RETURNED TO TISS, IN THE SAME MANNER WITH TRACKING INFO. CONTACT TISS BEFORE TRYING ANY REPAIRS.

COSTUME RENTAL LATE CHARGES

ANY RENTAL RETURNED AFTER THE DUE DATE WILL BE CHARGED A 28.50% PRODUCTION CHARGE. ALL RENTALS RETURNED TO TISS ARE ALLOWED A 10-DAY GRACE PERIOD AFTER THE ORIGINAL DUE DATE BEFORE CLOSING ANY PRODUCTION ACCOUNT. YOU WILL STILL PAY A LATE CHARGE.

COSTUME ALTERATIONS

ANY WARDROBE/COSTUMES YOU RENT FROM TISS CAN BE ALTERED. HOWEVER, IT MUST BE RETURNED TO ITS ORIGINAL STYLE/ CONDITION BEFORE BEING CLEANED & RETURNED. TISS WILL ALLOW ALTERATION ONLY ON THE CUFF, WAIST & HEMS. AGEING, CUTTING. PERMANENT ADHESIVES ARE NOT ALLOWED AND CAN DAMAGE COSTUMES WILL BE CHARGED A DAMAGE FEE. RETURNED ATLERTINGS WILL BE CHARGED AN ALTERATION RATE OF $75 PER HOUR AND PATCH REMOVAL $5.00 PER PATCH. THE INDUSTRY SUPPLY STORE RESERVES THE RIGHT TO CHARGE A RESTORATION FEE FOR ANY WARDROBE/COSTUME RENTAL THAT, IS RETURNED ALTERED. MAKEUP, CUTTING ANY SEAMS. TOPSTICK RESIDUE, AND AGING THAT, CANNOT BE CLEANED. ANY TECHING MUST BE APPROVED BY TISS.

RENTAL RETURN PROCEDURES

ALL RETURNS MUST BE ACCOMPANIED BY TISS CHECKOUT RENTAL SHEET RETURN PAPERWORK. ANY RETURNS WITHOUT CHECKOUT SHEET PAPERWORK WILL BE CHARGED A LABOR FEE OF $25.00. RENTALS MUST BE RETURNED CLEANED AND ON HANGERS, BAGS, & BOXES ALONG WITH ALL TAGS ATTACHED. ANY DAMAGED RENTALS SHOULD BE TAGGED AS DAMAGED. PLEASE DO NOT PIN HATS TO GARMENTS. DO NOT PUT SHOES & HATS IN THE SAME BOX OR BAG. TISS RESERVES THE RIGHT TO DECLINE OR ACCEPT REPLACEMENT ITEMS IN EXCHANGE FOR LOST OR DAMAGED COSTUMES. ACCESSORIES OR EQUIPMENT RENTALS. UNLESS OTHERWISE AGREED IN WRITING YOU WILL BE RESPONSIBLE TO TISS FOR THE ACTUAL REPLACEMENT COST VALUE OR REPAIR OF THE COSTUME OR RENTAL EQUIPMENT. YOU WILL BE RESPONSIBLE FOR ANY RESTORATION CHARGES INCURRED BY TISS. PLEASE ADD/ATTACH ALL CLEANING RECEIPTS TO COSTUME RETURNS. ALL RENTERS ARE RESPONSIBLE FOR THE PROPER RETURN AND TRANSPORT OF ALL RENTALS, BACK TO TISS.

PRODUCTION SHOW & EPISODIC PACKAGES

TISS WILL WORK WITH ALL PRODUCTION SIZES TO OFFER SPECIAL COST-EFFECTIVE PRICING TO WORK WITHIN YOUR WARDROBE/COSTUME BUDGET. PLEASE EMAIL US YOUR RENTAL NEEDS AND COSTUME BUDGET. TISS CAN ALSO ASSIST WITH PASS-THROUGH. PICTURE HOLDS WILL INCUR AN ADDITIONAL 7% FOR EVERY WEEK COSTUMES ARE ON HOLD WITH PRODUCTIONS.

TISS WILL DO STOCK PULLS AND ORGANIZE  ALL COSTUME RENTALS WITHOUT ANY LABOR FEES TO YOUR COSTUME DEPT, WE WILL EMAIL DIGITAL PICS FOR YOUR APPROVAL, WITH OPTIONAL DELIVERY TO YOUR COSTUME DEPT. CURBSIDE PICK-UP IS AVAILABLE. DELIVERY FEE OF $60 EACH WAY

ALL COSTUMES PULLED MUST BE RESTOCKED AT THE TIME OF PULL. IF NOT USED A RESTOCKING FEE OF $12% WILL BE CHARGED IF COSTUME PULLS ARE CANCELED AND NOT RESTOCKED IN THEIR PLACE AT THE SHOWROOM

SHIPPING & THIRD PARTY FEE's

THE INDUSTRY SUPPLY STORE, THE STANDARD METHOD OF SHIPPING IS UPS GROUND. IF YOU WOULD LIKE TO HAVE YOUR ORDER SHIPPED VIA FEDEX, YOU MUST PROVIDE US WITH YOUR FEDEX ACCOUNT NUMBER. ALL SHIPPING COSTS ARE CALCULATED ONLINE VIA UPS. THE INDUSTRY SUPPLY STORE ONLY SHIPS WITHIN THE USA & CANADA. WE DO NOT SHIP TO PO BOXES, APO, OR FPO. PLEASE ALLOW 1-2 BUSINESS DAYS FOR ORDERS TO BE PROCESSED BEFORE SHIPPING. ANY ORDERS PLACED ON WEEKENDS OR HOLIDAYS WILL BE PROCESSED THE NEXT BUSINESS DAY OR ON A FIRST COME BASIS. TISS IS REQUIRED TO COLLECT SALES TAX ON ORDERS SHIPPING TO ADDRESSES IN THE STATE OF GEORGIA. THIRD-PARTY FEES, SHIPPING CHARGES, CREDIT CARD PROCESSING FEES & TAXES ARE THE RENTER'S RESPONSIBILITY AND ARE NOT REFUNDABLE. ALL CREDIT CARD PAYMENTS WILL BE CHARGED A (4%) PULS .30 CENTS EACH TRANSACTION PROCESSING FEE FOR ALL ORDERS. CALL US FOR INFO AND PRICING FOR DELIVERY & PICK-UP SERVICES.

FOR MORE INFO, PLEASE CONNECT WITH US AT

theindustrysupplystore@gmail.com 678.956.7706